Justin Jensen Agency
Customer Loyalty Specialist
Full Time • Flagstaff
Benefits/Perks
- Competitive hourly pay rate plus commission and/or bonuses
- Paid training
- Paid Time Off
Job Summary
The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.
The Customer Loyalty Specialist partners with the Agency Owner to establish and implement the systems, processes, and operations to build agency customer loyalty. Monitors and measures the effectiveness of agency loyalty initiatives, in addition to satisfaction efforts, across all agency branches.
Responsibilities
- Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer
- Partners with the agency owner to solidify the strategy that educates and sets customer expectations
- Monitors the customers’ needs to ensure that the agency exceeds their expectations
- Establishes processes for onboarding new and transfer customers
- Assists agency owner in achieving agency customer loyalty and satisfaction goals
- Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
- Creates and implements loyalty social media content
- Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship
- Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis
Qualifications
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Proficient in metrics and analytics
- Ability to coach others
Compensation: $40,000.00 - $60,000.00 per year
Join Our Team. Bring Your Dreams.
We are looking for talented, motivated individuals to join our team.
Agency Staff Career
Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.
This position is a staff member working for the agency owner and is not an employee of American Family Insurance.
Apply here.
Own Your Future
Be in business for yourself, but not by yourself
Outstanding earnings potential
Join a growing enterprise
Make a positive impact
Inspire, protect and restore the dreams of people around you